Terms and Conditions
“Estepona Marina Properties S.L” hereafter called “EMP” is a Spanish registered company. The “client” is the person whose electronic mail address is used for the booking or the person who signs the booking form. EMP operates primarily as an Internet based booking system.
Complaints
In the event of you having a complaint or problem with any aspect of our service or the products we offer, please contact the office via; mobile +34-676422700, WhatsApp or email jane@esteponamarinaproperties.com We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.
Our Customer Support dept is available between 11:00 and 14.00 (ESP) Monday to Friday.
All complaints will be acknowledged within 2 working days and will be resolved as soon as practicable. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential.
We always welcome feedback from our customers and are continually looking at ways to improve our service.
Transportation
For airport transfers please contact us for recommended companies.
Privacy Policy
We will always treat the information we collect from you as personal and confidential. Your details will only be used to provide you with the best possible service and, if you have requested, to enable us to send you information about promotional offers and new products or services.